As CRM platforms continue to evolve in 2025, many businesses are prioritizing tools that make selling easier—not more complicated. That’s where Zendesk Sell comes in. Formerly known as Base CRM, Zendesk Sell is a sales-focused CRM platform designed to help reps close deals faster with smart automation, integrated communication tools, and pipeline visibility.
But how much does Zendesk Sell cost in 2025? And how does it compare with competitors like Pipedrive, HubSpot, or Close? Let’s explore Zendesk Sell’s pricing, features, and where it fits in today’s CRM market.
🔹 What Is Zendesk Sell?
Zendesk Sell is a CRM platform built to empower sales teams with:
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Visual sales pipelines
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Built-in calling, texting, and email tools
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Sales automation workflows
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Lead and deal scoring
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Real-time activity tracking
Unlike general-purpose CRMs, Zendesk Sell focuses on sales productivity, making it ideal for teams that want to shorten their sales cycle and improve rep efficiency.
🔹 Zendesk Sell Pricing in 2025 (Updated)
Zendesk Sell offers four pricing tiers, with different features based on team size and complexity. All pricing below is based on annual billing.
| Plan Name | Price (Per User / Month – Annual Billing) | Best For |
|---|---|---|
| Team | $25 | Small sales teams with basic CRM needs |
| Growth | $59 | Growing teams needing email automation |
| Professional | $99 | Larger teams requiring forecasting |
| Enterprise | $149 | Enterprises needing custom roles & insights |
✅ All plans include lead and contact management, email integration, and task tracking.
✅ 14-day free trial available on all plans.
🔹 What’s Included in Each Plan?
✅ Team Plan ($25/user/month)
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Lead, contact & deal management
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Email & calendar integration
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Sales pipeline dashboard
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Custom fields
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Basic reporting and filters
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Mobile CRM access
✅ Growth Plan ($59/user/month)
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All Team features
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Email sequencing & templates
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Task automation
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Up to 2 sales pipelines
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Lead and deal scoring
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Activity reporting dashboard
✅ Professional Plan ($99/user/month)
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All Growth features
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Unlimited pipelines
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Sales forecasting
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Call recording and call scripts
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Advanced roles and permissions
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Customized dashboards and reports
✅ Enterprise Plan ($149/user/month)
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All Professional features
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Custom sales goals and KPIs
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Territory management
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Multi-org reporting
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Admin controls for larger teams
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Advanced analytics via Zendesk Explore
🔹 What’s New in Zendesk Sell in 2025?
Zendesk Sell has rolled out multiple updates in 2025 to support faster, smarter selling:
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✅ AI-powered Smart Lists: Auto-sort deals based on close probability
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✅ Enhanced SMS automation and two-way texting from the app
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✅ LinkedIn and Slack integrations for quick lead outreach
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✅ Better Zendesk Support + Sell integration for a unified customer view
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✅ New mobile widgets for deal tracking and reminders
🔹 Zendesk Sell vs Competitors in 2025
| CRM | Starting Price | Email Sequences | Forecasting | Built-in Calling | Best For |
|---|---|---|---|---|---|
| Zendesk Sell | $25/user | ✅ Yes | ✅ Pro+ | ✅ Yes | Sales teams in fast cycles |
| Pipedrive | $14.90/user | ✅ Yes (Pro+) | ✅ Pro+ | ❌ Add-on | Deal-based selling |
| HubSpot CRM | $0 | ✅ Yes (Starter+) | ✅ Pro+ | ❌ | Marketing-focused sales |
| Close CRM | $49/user | ✅ Yes | ✅ Yes | ✅ Yes | Outbound sales teams |
| Salesforce | $30+/user | ✅ Advanced | ✅ Yes | ✅ Add-on | Enterprise-level companies |
💬 Verdict: Zendesk Sell stands out for its simplicity + power, especially for teams already using Zendesk Support.
🔹 Who Should Use Zendesk Sell?
✅ Best for:
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B2B sales teams needing intuitive pipeline tools
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Reps who value quick outreach via email or text
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Companies already using Zendesk Support or Chat
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Teams that want call logging + forecasting in one place
❌ May not be ideal for:
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Marketing-heavy teams (limited automation tools)
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Organizations needing deep project management features
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Businesses looking for free or ultra-low-cost CRMs
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Complex enterprises needing heavy customization or industry-specific modules
🔹 Zendesk Sell Limitations
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No free plan (only free trial)
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Advanced features only available in higher tiers
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Marketing automation is limited compared to HubSpot or Zoho
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Some features (like Explore analytics) require Zendesk suite access
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Include FAQ keywords like:
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🔚 Final Verdict: Is Zendesk Sell Worth the Price in 2025?
Yes—if your sales team values speed, clarity, and integrated communication.
Zendesk Sell continues to be one of the best CRMs for inside sales teams and high-velocity deal pipelines in 2025. With prices starting at just $25/month, it provides all the essentials: lead tracking, pipeline visibility, call tools, and smart automation.
While it may not have advanced marketing tools or customization like Salesforce, it’s a top-tier option for companies that need their CRM to help close more deals, not just store data.